Refund policy

Our Return Policy in short

  • Contact Wax and Wicks before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.
  • Items made to order such as our wedding favours are none refundable due to specific request by the customer

Return Policy

Please contact Wax and Wicks before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Wax and Wicks and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Wax and Wicks suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Wax and Wicks will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Wax and Wicks is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Wax and Wicks reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: info@waxandwicks.co.uk